Can we visit your factory?
Absolutely! We welcome plant audits and visits to our facilities. Please note that Firebird insulation refractory and high-performance refractories are manufactured in separate plants. Let us know your requirements, and we can arrange a convenient schedule for your visit to ensure a smooth and informative experience.
How does Firebird ensure the quality of its refractory products?
At Firebird, quality assurance is key to our operations. We ensure top-notch quality through transparent production plans, weekly updates, detailed testing reports, comprehensive inspections, and shipping documentation, keeping you informed every step of the way.
Can you provide samples of your products?
Yes, we can provide samples of our products. We understand the importance of testing materials in your specific application and are happy to assist with samples upon request. Please contact our sales team to arrange for sample delivery.
What payment methods do you accept?
We accept payments via T/T (Telegraphic Transfer) in major currencies such as Euro (EUR) and US Dollar (USD). Our payment terms are flexible, and we can accommodate different payment schedules based on the agreement.
What is the typical delivery time for orders?
Our standard delivery time is generally between 10 to 15 days for most products. However, for specialized or customized bricks, the delivery time may extend to approximately one month. We strive to meet our customers' timelines and will provide an estimated delivery date upon order confirmation.